4. Terms of Service

Last updated: 11 October 2026

Welcome to Sophie Langford.

These Terms of Service apply to your use of www.sophielangford.com and any purchases made through our website.

By visiting our website or placing an order, you agree to these Terms of Service.

Online Store Terms

By using our website, you confirm that you are at least the legal age in your location, or that you have permission from a parent or guardian to use our website.

You must not use our products or website for any illegal or unauthorised purposes.

Product Information

We do our best to make sure that all product descriptions, colours, sizes, images and other details are accurate.

However, colours may look slightly different depending on your screen settings, device and lighting.

Product descriptions and prices may be updated at any time without notice.

Pricing

All prices are displayed on our website and may change from time to time.

We reserve the right to correct any mistakes in pricing, product information or availability.

If an order is affected by an obvious pricing or product error, we may contact you to resolve the issue or cancel the order and provide a refund, where permitted by law.

Orders

When placing an order, you agree to provide accurate and complete information.

Once your order has been placed, you'll receive an order confirmation by email.

Receiving an order confirmation does not always mean your order has been accepted. There may be issues with payment, stock availability, pricing, delivery details or suspected fraud.

Refusal or Cancellation of Orders

We reserve the right to refuse, cancel or limit orders when necessary and permitted by law.

This may include situations involving:

1. Incorrect customer information

2. Payment issues

3. Suspected fraud

4. Product availability issues

5. Pricing or product listing errors

6. Unusual order activity

If we cancel your order after payment has been made, we'll issue a refund to your original payment method.

Shipping

Shipping times are estimates and may vary depending on your location and other circumstances.

Please read our Shipping Policy for more information about order processing, estimated delivery times and direct supplier shipping.

Some orders may be shipped directly from our suppliers, including suppliers located overseas.

Returns and Refunds

Returns and refunds are handled according to our Returns and Refund Policy, including our 30-day money-back guarantee.

Nothing in these Terms of Service limits your rights under Australian Consumer Law.

Payment

We accept secure payment methods available at checkout.

These include credit cards, Apple Pay, Google Pay and Shop Pay, along with any other payment options displayed at checkout.

By providing your payment details, you confirm that you are authorised to use your chosen payment method.

Account Information

You agree to provide accurate and up-to-date account, billing and shipping information when making a purchase.

If you create an account on our website, you are responsible for keeping your login details safe and secure.

Website Content

All content on our website, including text, images, graphics, logos, product descriptions and website design, belongs to Sophie Langford or its respective content providers.

You may not copy, reproduce, share or use our content without written permission from the relevant rights holder.

Prohibited Use

You must not use our website:

1. For illegal purposes

2. To break any laws or regulations

3. To violate our intellectual property rights

4. To send harmful software, viruses or malware

5. To collect personal information about others without permission

6. To interfere with the security or performance of our website

7. To provide false or misleading information

Third-Party Tools and Links

Our website may contain links to other websites or services provided by third parties.

We are not responsible for the content, services, privacy practices or policies of these third-party websites.

If you choose to use these websites or services, you do so at your own risk, subject to your rights under applicable law.

Limitation of Liability

To the maximum extent permitted by law, Sophie Langford is not responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits any rights or remedies that cannot be excluded under Australian Consumer Law.

Indemnity

To the extent permitted by law, you agree to indemnify and hold Sophie Langford harmless from claims or demands arising from your breach of these Terms of Service or your violation of applicable laws or third-party rights.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page.

By continuing to use our website after changes have been made, you agree to the updated Terms of Service, where permitted by law.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Sophie Langford

Email: info@sophielangford.com

Website: www.sophielangford.com