1. Shipping Policy
Last updated: 11 October 2026
At Sophie Langford, we want your order to be handled carefully and delivered as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through www.sophielangford.com.
Order Processing Time
After placing your order, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm your shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please keep in mind that delivery times are estimates and may vary due to shipping delays, customs checks, busy sale periods, public holidays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
At Sophie Langford, some products are shipped directly from our suppliers.
Instead of sending items to us first and then forwarding them to you, your order may be sent directly from the supplier to your address.
This means that some parcels may be shipped from overseas, including China.
We use this shipping method to avoid unnecessary handling and help get your order on its way as quickly as possible.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, your order may be delivered by Australia Post, local delivery services or international shipping partners.
When tracking is available, we'll send you an email with your tracking details once your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Australia, unless clearly stated otherwise at checkout.
Incorrect Shipping Details
Please make sure your shipping address and contact details are correct before placing your order.
If you notice a mistake, please contact us as soon as possible at:
We'll do our best to help. However, once your order has been processed or dispatched, we may not be able to change the delivery address.
Delayed Orders
If your order hasn't arrived within the estimated delivery time, please contact us at:
Please include your name, order number and the email address used when placing your order.
We'll check your order and help you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you haven't received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.
If you still can't find your parcel, please contact us at:
We'll look into the situation and help you find a suitable solution in line with your rights under Australian Consumer Law.
Questions
If you have any questions about shipping or your order, please don't hesitate to contact us.
We're always happy to help.
Email: info@sophielangford.com
Website: www.sophielangford.com