9. Frequently Asked Questions (FAQ)

Last updated: 11 October 2026

How Long Does Shipping Take?

Orders are usually processed within 1 to 3 business days.

Once your order has been dispatched, delivery usually takes 3 to 7 business days.

Please note that delivery times are estimates and may vary during busy periods or due to shipping delays.

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas, including China.

We do this to make shipping more efficient and avoid unnecessary handling delays.

Yes! At Sophie Langford, we offer free shipping across Australia.

Depending on your order and location, your parcel may be delivered by Australia Post or one of our other shipping partners.

Yes, Sophie Langford offers a 30-day money-back guarantee.

If you're not happy with your order, please contact us within 30 days of receiving it at:

Simply send us an email at:

Please include your name, order number, reason for the return and clear photos if the item is damaged, faulty or incorrect, where possible.

We'll review your request and let you know the next steps.

For change-of-mind returns, size changes or items you no longer want, you are responsible for the return shipping costs.

If your approved return address is with our supplier in China, you'll need to arrange and pay for shipping to that address.

This does not limit your rights under Australian Consumer Law.

Once your return has been received and approved, we'll process your refund to your original payment method.

Please allow some additional time for your bank or payment provider to complete the refund.

Your rights under Australian Consumer Law still apply.

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at:

Please include your order number, a description of the issue and clear photos, where possible.

We'll review the issue and help you with the next steps in accordance with Australian Consumer Law.