3. Privacy Policy
Last updated: 11 October 2026
This Privacy Policy explains how Sophie Langford collects, uses and protects your personal information when you visit or make a purchase from www.sophielangford.com.
This policy explains how your information is collected and used when you use our website.
Information We Collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation details
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to your cart
We collect this information to run our store, process orders, improve our website and provide customer service.
How We Use Your Information
We may use your information to:
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Process and fulfil your order
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Send order confirmations and shipping updates
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Respond to customer service requests
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Manage returns, refunds and exchanges
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Improve our website and shopping experience
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Detect fraud or security issues
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Send marketing emails, if you have subscribed
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Comply with legal and tax obligations
Shopify
Our online store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored through Shopify's data storage, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Sophie Langford does not store your full credit card details.
Depending on the payment method you choose, your payment may be processed through credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing Your Information
We may share your information with trusted service providers when necessary to run our business.
This may include:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfilment partners
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Customer support tools
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Email marketing platforms, if you subscribe
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Analytics and website performance tools
We only share information when needed to provide our services, process orders or meet legal requirements.
Direct Supplier Fulfilment
Some orders may be shipped directly from our suppliers, including suppliers located overseas.
To arrange delivery, we may need to share relevant order and shipping details with these suppliers.
This may include your name, shipping address, order details and contact information when required for delivery.
Marketing Emails
If you subscribe to our email list, we may send you updates about new arrivals, special offers, sales and news from Sophie Langford.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to remember your preferences, analyse website traffic and support the checkout process.
You can manage cookies through your browser settings.
Some cookies are necessary for our website to work properly.
Data Security
We take reasonable steps to protect your personal information.
However, no method of sending information over the internet or storing it electronically is completely secure.
We use trusted platforms and service providers to help keep your information safe.
Data Retention
We keep your personal information only for as long as necessary to provide our services, manage orders, meet legal requirements, resolve disputes and maintain business records.
Your Rights
Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information.
If you would like to make a privacy request, please contact us at:
Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of these third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Sophie Langford
Email: info@sophielangford.com
Website: www.sophielangford.com